- UNIVERSITY OF SOUTH FLORIDA: Doctor of Business Administration (Expected 2019)
- BECKER COLLEGE: Certificate in Human Resources (2016)
- NICHOLS COLLEGE: MS in Organizational Leadership (2015); MBA in Management (2014)
- BECKER COLLEGE: BS, summa cum laude, Business Administration and Management (2011)
Master of Organizational Leadership Program Director, Nichols College
Oversee the planning, development, implementation, and evaluation of the MSOL degree program.
Human Resources Business Partner, Mahoney’s Garden Center
Partnered with management to proactively address business issues related to employee engagement, productivity and compliance through training, creating organizational policies and practices, advising on employee relations issues and improving company culture by promoting safety and ethical practices.
Led all human resources activities; supported 300 employees at eight retail locations with direct reports including a recruiter, payroll and benefits manager. Served as a trusted business consultant to company owners. Advised on a variety of change management, restructuring and succession planning initiatives that have resulted in increased employee engagement, reduced employee turnover and increased sales.
Commercial Operations Customer Service Manager, Philips Healthcare
Worked for Patient Care Monitoring Service and oversaw 17 employees in Supplies Order Processing Sales Support, Distributor Rebate and Sales Tracings and Supplies Customer Service Order Processing. Supported associates with B2B high-volume complex transactions. Responsible for achieving aggressive responsiveness, accuracy and quality requirements. During my tenure, I created and managed a new credit approval policy which yielded a 40% reduction in credits and revamped the end-to-end labor scheduling process resulting in increased customer satisfaction and order entry rates, thus increasing revenue.
Customer Service Manager, Philips Lifeline
Oversaw a fast-paced, high-call D2C call center of approximately 40 employees, 20 reporting directly to me. I focused on enhancing customers’ experience by regularly coaching my team, handling customer issues and introducing value-added services and solutions to the company. As a supervisor, led cross-departmentally and improved team efficiency by working with senior leadership to resolve impeding business problems. In this role, I resolved hundreds of complex complaints, mitigated lawsuits and maintained the company’s positive image and A-rating with the Better Business Bureau by serving as the primary contact with the Attorney General, Better Business Bureau, Facebook and other outlets.
ACADEMIC & TEACHING EXPERIENCE
Visiting Assistant Professor of Leadership and Human Resources, Nichols College
Full-time professor facilitating a variety of graduate level business classes including Experience Nichols I, II and III, Business Communications, Critical Thinking and the MSOL Action Research capstone
Adjunct Professor, Nichols College
Facilitate Critical Thinking and Business Communications at the graduate level. Weekly classes are asynchronous with approximately 20 students.
Adjunct Professor, Becker College
Instruct Human Resource Management and Managing Diversity in the Workplace at the undergraduate level. Weekly classes are in-person or online with approximately 15 students.