About a year ago, a good friend of mine and fellow manager introduced me to Mark Sanborn’s book The Fred Factor, his answer to rekindling employee engagement and motivation.
He raved about the book’s lessons, but I didn’t take his advice right away, and instead, I put the novel on my need-to-read back burner book list. Now a year later, I am proud to report I finally read The Fred Factor―I just wish I read it sooner.
Who is Fred?
The star of the book, Fred, is a real-life mail carrier who turns the simple act of delivering mail into meaningful interactions that make a big difference in the lives of his customers. He goes the extra mile for the people he serves, not because he has to or because he is looking for recognition, but because he genuinely cares about people and is passionate about his work and his life’s purpose―a message managers and leaders should take with them.